The first 4 weeks of my daughter’s existence is why I started this blog.
Our Ella was born small: 5 pounds, 2 ounces. If you’ve had children, you’ll find that most activity items, such as swings and bouncers, require them to be at least 6-7 pounds. Sort of a baby version of the “you must be *this* tall to ride this ride.”
We had our swing put together, her crib set up, and we were in the process of putting together her bouncer. Since she was small, and co-sleeping with us in a travel crib, she really wasn’t utilizing these items yet.
Finally, the day came when she reached 7 pounds! Oh joy, what fun toys we had for her to play with! Finally, she was tall enough to ride the rides!
|BrightStarts InGenuity Bouncer|
We started with her bouncer, A Bright Starts InGenuity Automatic Bouncer. This was not difficult to put together until we got to the almost-to-the-last part of tugging the seat fabric across the frame. There are small seatbelt-like straps on the bottom to hold the seat into place. The first strap went successfully. The second ripped like a wet dollar bill. We called the company and they promptly send a new seat. No issues, no questions, no doubts. It was one of the easiest customer service calls ever.
|Kenneth Brown/Sweet Stitches Mobile|
The second item we were set to enjoy was her crib mobile, the Sweet Stitches line by designer Kenneth Brown, which was one of her gifts at our lovely shower. This item, sadly, has been a thorn in our side since the day we busted it out of the box.
Within a week, the winding box had busted. It just stopped winding! I emailed the company since it was a weekend, and I never had so much as an email or call from Summer Infant, the company through which this item was sold. I did get a notice from UPS that a package from that company was on its way. I was grateful for this, but thought it was poor customer service to not have at least contacted me first.
We connected the new winding box and immediately it sounded as though small pieces were breaking inside as it turned the decorative mobile. This time I called the company. They had no record of my email (so I’m not sure how we were sent the original replacement), but sent me an entirely new mobile. I did not take the time to put a new one together once it arrived; I only removed the winding box and replaced it with the new broken one. Two weeks later, we’re having the same problem. I hesitate to call the company only because I’m not impressed with neither their customer service nor their replacements.
You can’t imagine the look on a 2-month-old’s face when the look up expecting music and go-round and get nothing. Ugh.
|Lovin’ Hug Swing by Graco|
The third broken item I added to our dazzling list was our Graco Lovin’ Hug Infant Swing. About a month after we owned this lovely, the box that controls the music and swing motions made a funny static sound and died. Our poor daughter! I felt as though we’d broken everyone of her toys. We called Graco, they were apologetic, kind and helpful and sent a new motor that day. It arrived a week later (which might as well have been 6 years to Ella) along with instructions on how to connect it. It stopped working a few months later and sits, sadly, upstairs.